Frequently Asked Questions
Everything you need to know about SATO gifts, personalization, delivery, and events.
Can I personalize my gift?
Yes. Add a personal message, wrapping preference, delivery notes, and customization requests on the product page before adding the item to your cart.
Where do you deliver?
Delivery availability and timing are confirmed during checkout. Add any access details or preferred delivery timing in the delivery notes.
How do I request an event-services package?
Visit the Event Services page and contact the SATO team through WhatsApp or the inquiry form with your date, location, guest count, and requirements.
Do you offer corporate branding and bulk orders?
Yes. Corporate orders can include custom branding, logo packaging, personalized cards, and quantity-based quotations.
Can I change an order after placing it?
Contact SATO as soon as possible. Changes depend on whether preparation or personalization has already started.